Account Information


How do I buy from HomeRoots?

To sign up as a Buyer please go to: Buyer Registration Page, sign up and we will contact you with your login credentials after one of our admins approves your account. Before you begin the self-service registration process, be sure to have the following information available: Your business name, address, contact information, a telephone number where you can be reached during this registration process and lastly your tax identity information

Is there a setup fee?

No, we do not charge any fees. We do however charge for enhanced or customized data feeds.

I have forgotten my username and/or password? What should I do?

Click on Login and then select Forgot Password?

Is there a minimum I have to spend to purchase from HomeRoots?

No, there is no minimum order.

I'm concerned about other people or companies gaining access to my personal account information. Is my information secure?

Because we value the security of our customers, we do not share the email or postal addresses of our dealers with outside parties.


Shopping & Ordering


What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

I placed an order online. Can I cancel it now?

Please reach out to cs@homeroots.co for requesting a cancellation.

I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?

Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding HomeRoots products and services. Please call us at 862-203-8249. Monday - Friday from 9:00am - 5:00 pm Eastern Time. In addition, we provide chat support and email support at cs@homeroots.co 7 days a week.

How much will shipping cost?

We strive to provide the lowest possible prices. From time to time the costs of materials and services necessitate price increases. It should be noted that we also process price decreases and Promotional/Sale Prices. Our inventory and pricing files are updated every 3 hours. We recommend that you integrate with our system so that you will always have the most up to date information. If you do not integrate and pull files manually you run at your own own risk to quote inaccurate pricing or shipping. Please note that we will honor differences in cost for orders received up to 3 hours from the last generated price sheet file.


Shipping & Delivery


Where do you ship from?

We have multiple Distribution Centers throughout the United States

I placed an order today. When will my new items arrive?

Processing lead time is listed for each item on our site and can be found within the price/product sheet indicated in the data feed section of our site. We strive to keep this up to date as possible and have many items that ship same day or next day but our intention is that they will ship in the lead time we have listed. From the moment your order has been SHIPPED it can take 2-7 business days for Parcel orders to arrive to you within the United States and Canada, and can take up to approximately 21 days for LTL orders to be delivered. Due to Covid-19 these lead times have increased and are subject to change as the carriers continue to struggle with staffing and delivery times. We will do the best we can to get your products out the door as quickly as possible and provide you tracking info but please note we are somewhat at the mercy of the carriers once they have left our facilities.

I'm not going to be in the delivery location on delivery day. Do I have to sign for my package?

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.

How are LTL shipments delivery arranged?

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.


Product Information


I tried to order a product that is currently sold out. Will it ever be available again?

Our inventory on the site is updated every couple of hours. If an item is currently out of stock it will be replenished. If we know the date of replenishment, we will indicate it on the item's page in the ETA field. Otherwise, please contact orders@homeroots.co and they will inform you as to when the item is available for purchase.

Do you offer a guarantee or warranty on your products?

We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email cs@homeroots.co


Returns


My customer received an item that they no longer want. How do I return it?

Merchandise returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. Credits will be given once received back at the warehouse and determined in good condition. Note that effective 10/1/21 all returns are subject to a 10% re-stocking fee.


Live Chat

Live Chat with Customer Service?

Our Live Chat on www.roots.co is available 7 days a week from 9am-5pm EST time. Please call us at 862-203-8249 or email us at cs@homeroots.co for assistance